Support URL

 

Support (WallsRunnerCube)

Need help? Contact us and we’ll respond as soon as possible.

When contacting support, please include:

  • Device model (example: iPhone 12)

  • iOS version

  • Game version (App Store version)

  • What you were doing when the problem happened

  • Screenshot or short screen recording (recommended)

FAQ / Troubleshooting

1) The game crashes or freezes

  • Close and reopen the app

  • Restart your device

  • Update iOS and update WallsRunnerCube to the latest version

  • If it still happens, email us with steps to reproduce and a screen recording if possible

2) Lag or low performance

  • Close background apps

  • Disable Low Power Mode (optional)

  • Restart device

  • Email support with your device model and iOS version if performance is consistently poor

3) No sound / music

  • Check in-game Music/SFX toggles

  • Check device volume and silent mode

  • Use headphones once to test audio routing

  • Restart the app

4) My high score / cosmetics reset
WallsRunnerCube stores progress locally on your device. Reinstalling the app, switching devices, or clearing app data can remove local progress.

5) Obstacles feel unfair / controls feel delayed

  • Ensure you’re on the latest version

  • Try playing with fewer background apps open

  • If you can reproduce a specific pattern/level section, send a recording so we can tune difficulty

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Privacy Policy

  Privacy Policy (WallsRunnerCube) Effective Date: 07 Mar 2026 WallsRunnerCube (“the App”, “the Game”, “we”, “us”) respects your privacy. This Privacy Policy explains what information is handled when you use WallsRunnerCube on iOS, why it is handled, and what choices you have. 1) What the Game Is WallsRunnerCube is an endless runner where a cube avoids obstacles by jumping across surfaces like walls and the ceiling. No account is required to play. 2) Information We Collect A. Information you provide The Game does not require registration and does not ask for your name, phone number, address, or identity details to play. If you contact support, you may provide your email address and any information you include in your message (e.g., screenshots, device details). B. Information stored on your device (local game data) To operate correctly, the Game stores certain data locally on your device, such as: High score and best run stats Gems/currency totals (if used) ...
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